On this week's Fintech Insider Insights, host Ross Gallagher is joined by some great guests as we explore what defines an exceptional user experience in the ever-evolving world of fintech and banking apps.

Here at 11:FS we’ve just released our annual Pulse report, spotlighting the best and brightest products shaping financial services today, and on this show we unpack some of the insights we’ve uncovered in the report, as well as exploring the trends that will define the future of user experience going forward.

This week's guests:

Jannick Malling - Co-founder and Co-CEO of Public.com
Joe Colchester - Head of Product at 11:FS Pulse

Download your copy of the 11:FS Pulse Report 2025 and get product-ready for the year ahead by visiting 11fs.com/report

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Fintech Insider by 11:FS is a bi-weekly podcast dedicated to all things finance, banking, technology, and financial services.

Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including guests from Visa, Nubank, M-Pesa, Starling, and JP Morgan Chase to discuss the latest news, developments, and trends within the industry.

Our weekly news show drops every Monday and tackles the biggest news stories, from acquisitions and launches, to regulatory changes and innovation. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like web3 and BNPL.

Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.

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934. Insights: Setting the benchmark for UX in financial services 55:51 Share

Fintech Insider Podcast by 11:FS

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934. Insights: Setting the benchmark for UX in financial services