We're sunsetting PodQuest on 2025-07-28. Thank you for your support!
Export Podcast Subscriptions
cover of episode What Leaders Get Wrong About Listening

What Leaders Get Wrong About Listening

2025/6/3
logo of podcast HBR IdeaCast

HBR IdeaCast
AI Deep Dive AI Chapters Transcript
People
A
Adi Ignatius
A
Alison Beard
J
Jeff Yip
Topics
Jeff Yip: 作为一名管理者，我认为倾听是领导力的基石。没有倾听，就没有洞察力，没有联系，领导者也只能自说自话。倾听是开启影响力、学习和变革之门的钥匙。我们常常认为自己擅长倾听，但实际上，有效的倾听需要关注、理解和回应。管理者尤其需要在回应上下功夫，因为员工会根据你是否真正倾听并采取行动来判断你是否重视他们。我建议管理者放慢倾听的速度，带着好奇心去理解员工的处境，而不是急于解决问题。同时，也要让员工知道你正在倾听，并对他们的反馈做出回应，即使不能完全满足他们的要求，也要给出明确的解释。 Adi Ignatius: 我个人也在努力成为一个更好的倾听者，尤其是在我作为领导的时候。我意识到，创造一个让人们感到有权发言的环境是倾听的重要组成部分。作为一名管理者，我认识到好的倾听者能够提取对公司运营至关重要的信息。通过积极倾听，我不仅能够了解员工的需求和想法，还能够发现潜在的问题和机会，从而做出更明智的决策。 Alison Beard: 在主持节目的过程中，我总是尽力成为一个好的倾听者。我认为倾听不仅仅是听到对方说了什么，更重要的是理解对方的观点和感受。我希望我的同事和朋友也认为我是一个好的倾听者，虽然我的家人可能会觉得我在家的时候比较容易分心。

Deep Dive

Shownotes Transcript

Listening well is an essential aspect of leadership - not just to maintain good relationships with employees, but to drive real business improvements and results. But many of us still get it wrong - or might think we are good listeners but don't give that impression to our teams. Jeff Yip, assistant professor of management at Simon Fraser University’s Beedle School of Business, explains why the skill is so important to business success and identifies the five main mistakes leaders make when it comes to listening. He is coauthor, along with Colin Fisher of University College London, of the HBR article “Are You Really A Good Listener?”