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cover of episode Building an AI-Powered, Talent-Friendly Organization

Building an AI-Powered, Talent-Friendly Organization

2025/6/4
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HBR On Leadership
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Jane Sun
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Jane Sun: 在Trip.com，我们寻找具备正直、能力、努力和好奇心的人才。正直是首要标准，其次是能力，再次是努力，最后是好奇心。我们会给感兴趣的应聘者提供书面测试，并根据不同级别安排多轮面试。通过这些方式，我们希望能够选拔出最适合公司快速发展的人才。

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Trip.com prioritizes integrity, competence, hard work, and curiosity in its recruitment process. They use written tests and multi-level interviews to assess candidates.
  • Prioritizes integrity, competence, hard work, and curiosity in recruitment
  • Uses written tests and multi-level interviews

Shownotes Transcript

Over the next four weeks, we're highlighting some of the best conversations from the 2025 HBR Leadership Summit held in April. In this episode, Jane Sun, CEO of Trip.com Group, shares her leadership approach to scaling one of the world’s largest online travel companies. From pioneering the use of AI in customer experience and internal operations to reimagining hybrid work and gender diversity, she shares how she's steering a global company through rapid change and geopolitical uncertainty. She discusses her emphasis on hiring for integrity, competence, and curiosity, and outlines how AI is embedded throughout the business—from resume screening and customer personalization to employee training and product development.