Interacting with and listening to different points of view is crucial because it helps reduce polarization. When we only talk to people who agree with us, we tend to exaggerate and over-vilify the other side, leading to a distorted view of reality. Curious conversations can help us understand the deeper concerns and stories behind differing opinions, which in turn can build trust and reduce fear.
Persuasion often fails because people's opinions are deeply rooted in their life experiences and values. Trying to change someone's mind in a single conversation is usually ineffective and can make the other person feel misunderstood. Influence is more likely to occur when the person feels heard, connected, and understood.
Trust is essential in conversations about truth because without it, discussions about what is true are often ineffective. People are more likely to accept new information from sources they trust. Building trust involves exploring where others find meaning and understanding their concerns, fears, and hopes, rather than just focusing on facts and opinions.
'I never thought of it that way' moments, or intuit moments, are the rewards of curious conversations. They occur when a new perspective crosses the gap between minds, making you notice and consider it. These moments enrich your understanding, reveal the complexity of issues, and can reduce the anxiety and fear that comes from assuming the worst about others.
Start with people who agree with you on most things but differ on one specific issue. Begin by asking gentle, curious questions about their perspectives and concerns. Even reading opinion articles from the other side and reflecting on them can be a step towards curiosity. Gradually, these small bridges can help you understand and empathize with others, reducing the emotional labor of polarization.
The conversation meter has five key elements: time, attention, parity, containment, and embodiment. Ensure you have enough time and attention to engage deeply. Maintain a balance of power so no one feels dominated. Keep conversations contained to the participants to avoid external judgment. Use all available communication tools, including tone and gestures, to convey sincerity and openness.
Focusing on people's concerns and hopes builds trust and deeper understanding. It allows you to connect with the values and experiences that shape their perspectives. This approach can reveal common ground and nuance, making conversations more meaningful and reducing the tendency to stereotype or vilify others.
Journalists and individuals can benefit from curiosity by better understanding and representing different viewpoints. Curiosity helps uncover the stories and values behind people's opinions, leading to more accurate and empathetic communication. For individuals, it can clarify their own beliefs and reduce the emotional burden of polarization by seeing others in a more nuanced light.
It's not a good feeling to be stuck in an argument with someone who doesn't seem to be listening to your point of view, especially when that someone is very important to you. So how can we strive to have deeper conversations with more respect, understanding, and open-mindedness with those who have different opinions? Journalist Mónica Guzmán is the chief storyteller of "Braver Angels", an organization dedicated to political depolarization. She shares the tools you can use to find common ground with your loved ones this holiday season. She discusses why interacting with (and listening to) different points of view is critical work – and how through curiosity we can achieve the seemingly impossible task of understanding those we tend to think of as our enemy. This episode was previously released on 11/21/22.