Scott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse.
— YOU’LL LEARN —
Two powerful skills to help you connect with anyone** **
A handy strategy to get people to listen in closely** **
What people want to hear during emotional conversations** **
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— ABOUT SCOTT —
Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective.
He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country. Scott has developed a model for hostage negotiation, which is now being adapted by those in the private sector for use in sales, marketing, communication, and leadership.
• TEDx Talk: “The Secrets of Hostage Negotiators”) by Scott Tillema** **
• Website: NegotiationsCollective.com)
• Website: ScottTillema.com)
— RESOURCES MENTIONED IN THE SHOW —
• Book: Influence: The Psychology of Persuasion) by Robert Cialdini** **
• Book: Beyond Reason: Using Emotions as You Negotiate) by Dan Shapiro** **
• TED Talk: “Your body language may shape who you are” by Amy Cuddy)
• Previous episode: 693: Building Better Relationships through Validation with Michael Sorensen)
— THANK YOU SPONSORS! —
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