Jay Polaki - HR Tech 2024 - What AI Can (and Cannot) Do for HR
HR Data Labs podcast
Deep Dive
What is the latest HR tech trend everyone should be following in 2025?
The latest trend in HR technology is the integration of AI, which is more than a passing fad. AI is becoming deeply embedded in HR workflows, from chatbots to data analysis, and it's here to stay. The next generation of HR professionals is already AI-native, expecting AI solutions in their work environments.
Why can't HR be fully automated, and how will AI integrate into HR workflows?
HR can never be fully automated because the 'H' in 'HR' stands for 'human.' However, AI will integrate into HR workflows to handle transactional tasks, such as answering repetitive employee queries, scheduling meetings, and providing basic information. This will free up HR professionals to focus on more strategic and human-centered tasks.
How will AI simplify HR jargon for non-HR employees?
AI can help simplify HR jargon by translating complex terms and policies into plain language. For example, it can explain what a salary range is or how to file a benefits claim, making HR information more accessible and understandable for all employees.
What will AI bring to HR once the hype cycle dies down?
Once the hype dies down, AI will bring process efficiencies and digital transformation to HR. It will help automate manual and repetitive tasks, improve data analysis, and enhance the employee experience through chatbots and other interactive tools. However, it's not a magic solution and requires careful implementation and ongoing human oversight.
How should organizations approach AI ownership and responsibility?
AI ownership should be a shared responsibility across the organization, not just HR or IT. Everyone needs to be involved and continuously learning as AI technology evolves. This ensures that AI is used effectively and ethically, with a focus on the impact on human employees.
What is the role of human oversight in training and maintaining AI systems in HR?
Human oversight is crucial in training and maintaining AI systems in HR. There needs to be a constant feedback loop to ensure the AI is providing accurate and fair responses. HR professionals must stay involved to train the AI on how to have more human-like interactions and to correct any biases or errors.
How will different generations perceive and adapt to AI in the workplace?
Different generations will perceive and adapt to AI differently. Younger generations, who are digital natives, are more comfortable with AI and expect it in their work environments. Older generations may find it more challenging to adapt but will need to evolve to keep up with the changing landscape. This generational difference will impact how organizations implement and train employees on AI tools.
- AI is more than a trend; it's here to stay and is already embedded in many HR tools.
- The next generation of HR professionals is AI-native, expecting AI solutions.
- It's crucial to be cautious about AI deployment and data privacy.
- AI can automate transactional tasks, freeing up HR professionals for strategic work.
Shownotes Transcript