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Peter Laughter - Recruitment is Broken—How Can We Fix It?
2025/1/23
HR Data Labs podcast
P
Peter Laughter
我从自身在招聘行业的创业经历出发，讲述了招聘行业从受人尊重到逐渐被商品化的过程。起初，我们专注于高质量的服务，并建立了第一个VMS系统，但在911事件后，客户开始更加关注数量指标，例如简历数量和面试次数，而忽视了招聘质量。这导致了员工和客户双方的不满，也让我对招聘行业的现状感到失望。
我后来的经历，特别是在管理咨询公司的工作，进一步证实了我的观点。客户将招聘视为简单的商品交易，忽视了人力资源的复杂性和重要性，导致员工和客户双方都不满意。
我公司在Yelp上的负面评价经历让我意识到，将员工视为产品是错误的，忽视员工感受和需求会带来严重后果。优秀的领导力在于创造一个让员工能够充分发挥才能的环境，而不是将自己视为最聪明的人，而是要倾听员工的意见，并根据实际情况调整策略。
我认为，招聘行业的问题在于将人力资源视为成本中心而非资源，这导致组织效率低下，而人力资源部门往往被错误地归咎于此。
当前时代充满了变革和挑战，企业需要适应新的环境，改变传统的领导模式和组织结构，才能应对快速变化的市场和员工流失问题。生成式人工智能等变革性技术将改变人们的工作方式，减少人们对公司工作的依赖，企业需要适应这种变化。
我认为，人力资源部门将从成本中心转变为资源中心，企业需要采用适应性领导力，将权力下放，才能更好地应对挑战，并提高员工敬业度和组织效率。我们需要尝试新的方法，例如战略性行动，来改变传统的招聘模式，并创造一个更有效率和更人性化的工作环境。
Deep Dive
Peter Laughter shares his unexpected career path in recruiting and staffing, highlighting key lessons from his early experiences at a small firm and the subsequent commoditization of recruitment services. He discusses the evolution of his business, the challenges of adapting to industry changes, and his decision to transition away from traditional staffing.
- Started as an entrepreneur in recruiting and staffing by accident.
- Built the very first VMS system.
- Experienced the commoditization of recruitment services and the shift from quality-based metrics to quantity-based metrics.
- Sold his company to a friend and transitioned to management consulting.
Shownotes Transcript