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cover of episode Choosing The Right Customer For Your Business: HVAC Monthly Tech Tip

Choosing The Right Customer For Your Business: HVAC Monthly Tech Tip

2025/3/11
logo of podcast HVAC Know It All Podcast

HVAC Know It All Podcast
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Gary McCreadie
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Gary McCreadie: 选择合适的客户对业务成功至关重要。我不喜欢安装工作，更专注于服务。我通过与一位管道工的合作，接触到高净值住宅客户，他们拥有更完善的设备，即使出现问题也不构成紧急情况，工作环境也更舒适。 与高净值客户合作，虽然前期需要时间建立关系，但一旦建立信任，他们会带来更多业务，因为他们通常会互相推荐。 我曾经因为价格竞争激烈而拒绝了许多住宅客户的安装业务，转而专注于商业客户。但现在我改变了策略，选择与其他专业人士合作，专注于服务高净值住宅客户。如果遇到大型安装项目，我会与分包商合作。 这种合作模式互惠互利，例如，我曾经帮助一位分包商解决了一个商业建筑的难题，之后他们也推荐了客户给我。 总而言之，选择合适的客户，专注于自己的优势，并与其他专业人士合作，才能在竞争激烈的HVAC行业中获得成功。

Deep Dive

Chapters
This chapter recounts how the speaker met a new client through a plumber referral, highlighting the lucrative opportunities presented by high-end residential properties and their unique service needs. The initial service call involved troubleshooting a complex boiler issue in an indoor pool.
  • Met a high-end customer through a plumber referral.
  • Initial job involved troubleshooting a complex boiler issue.
  • High-end clients often have the financial resources to readily address issues.

Shownotes Transcript

It might take sometime to build the customer base you enjoy working for.

Gary McCreadie takes us through how he met another contractor that services high end homes and how how enjoys that service environment.

Latching on to the right customer that you can serve and enjoy doing so, can help your business grow to the next level.

Check out Jobber, the CRM tool that McCreadie HVAC and Refrigeration uses to keep their business organized.getjobber.com/hvacknowitall