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cover of episode Ilaria Resta: Leading Audemars Piguet by Balancing Tradition and Innovation | E148

Ilaria Resta: Leading Audemars Piguet by Balancing Tradition and Innovation | E148

2025/1/28
logo of podcast In Search Of Excellence

In Search Of Excellence
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Ilaria Resta：我从小在注重传统价值观的家庭长大，这塑造了我对品质和精益求精的追求。在宝洁公司23年的职业生涯中，我学习到快速决策的重要性，并在Firmenich公司担任CEO期间，深入了解了香水行业与消费者情绪之间的科学联系。加入爱彼表后，我致力于平衡传统制表工艺与现代创新，通过与客户建立长久的关系，确保公司作为家族独立企业永续经营。我的领导风格并非金字塔式，而是开放和亲民的，我重视员工和客户的反馈，并努力打破高管的象牙塔式隔阂。我通过亲身参与生产流程，深入了解制表工艺的细节，并与员工建立了良好的沟通和信任关系。爱彼表注重产品质量和客户体验，我们不会为了追求产量而牺牲品质，而是致力于创造卓越的腕表，并与客户建立长久的关系。 Randall Kaplan: 本期节目采访了爱彼表CEO Ilaria Resta，她分享了她从意大利那不勒斯到全球奢侈品行业的非凡职业历程。她详细讲述了其在宝洁、Firmenich和爱彼表的工作经历，以及她在领导力、创新和客户关系方面的独到见解。她强调了平衡传统与创新的重要性，以及在快节奏的商业环境中保持长期视野的必要性。她还分享了她在招聘和员工管理方面的经验，以及她对公司文化和价值观的高度重视。

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Ilaria Resta, CEO of Audemars Piguet, shares her upbringing in Naples, Italy, and the traditional values instilled by her parents. She discusses her early ambition to travel and how a high school teacher opened her eyes to a world beyond her hometown, shaping her pursuit of excellence.
  • Ilaria's upbringing in a traditional Neapolitan family
  • Early focus on academic excellence and drawing
  • Influence of a high school teacher in broadening her horizons
  • Early career aspirations centered around travel and exploration

Shownotes Transcript

Ilaria Resta is the CEO of Audemars Piguet, one of the world’s oldest and most exclusive luxury watch brands, renowned for its tradition of craftsmanship and innovation. Before leading AP, Ilaria served as President and CEO of Firmenich, a family-owned Swiss company that creates perfumes for iconic brands like Saint Laurent, Gucci, and Hugo Boss, with annual revenues exceeding $3 billion. Her career began at Procter & Gamble, where she spent 23 years shaping some of the most recognizable consumer brands, including Tide, Pantene, and Head & Shoulders. Born and raised in Naples, Italy, Ilaria’s journey from modest beginnings to the pinnacle of luxury and leadership exemplifies her values of resilience, learning, and leaving a meaningful legacy. Ilaria offers invaluable insights into leadership, breaking barriers, and the art of building lasting relationships.**Timestamps: 00:00 – Introduction: Ilaria Resta and the Legacy of Audemars Piguet02:12 – Growing Up in Naples: Traditional Values and Early Influences06:45 – The Pursuit of Excellence: Learning Feedback as a Gift12:00 – Falling in Love with Perfume: A Passion for Beauty and Design15:10 – Winning a Marketing Contest: From Financial Mathematics to Marketing17:44 – Lessons from 23 Years at Procter & Gamble: Decision-Making and Leadership22:51 – The Call from Audemars Piguet: Joining a New Industry27:27 – Mystery Shopping for Audemars Piguet: Testing the Customer Experience33:01 – Following a Legendary CEO: Balancing Legacy with Innovation37:57 – The Mission of Audemars Piguet: Innovation, Quality, and Client-Centricity42:26 – Onboarding at AP: Learning from the Ground UpResources: **Ilaria's LinkedIn)Audemars Piguet Website)Audemars Piguet Instagram) 

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