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Make America Hot Again

2025/5/27
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I've Had It
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A
Angie Sullivan
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Jennifer Welch
以幽默和讽刺风格主持《I've Had It》播客的室内设计师和电视人物。
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Kiki
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Jennifer Welch: 我对现在的客户服务系统感到非常不满。每次打电话寻求帮助，都要经历漫长的选项选择过程，最终却被告知去网站解决问题。如果我能在网站上解决，根本不会浪费时间打电话。这种体验简直是客户的折磨，而不是服务。更令人气愤的是，明明最终会被转到网站，为什么还要浪费我四分钟的时间等待选项出现？直接告诉我无法提供帮助，让我去网站岂不更好？ Angie Sullivan: 我完全同意Jennifer的观点。在人工智能技术尚未完全成熟的当下，我们已经深受机器人客服的困扰。可以预见，如果机器人不能变得更智能，这种令人沮丧的体验只会愈演愈烈。企业为了追求利润而不断裁减人工客服，导致客户无法通过电话有效解决问题。我希望企业能够加强客户服务，否则只会引发客户的愤怒和不满，最终导致客户流失。

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Pseudoscience in a linen dress.

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