**5 Common Restaurant Complaints | And How to Respond to Guest Complaints **https://youtu.be/p_ROZqRSSCU)
**How to Handle Customer Complaints | The Right Way **https://youtu.be/6GsBfQ1R-Gc)
**Turn Complaining Customers Into Loyal Guests | Recover From Complaints **https://youtu.be/9pZ_7I_BEEM)
Welcome to another episode of Making Dough Show! For the past few weeks, we've been dealing with how to handle complaints as part of ensuring restaurant customer service.
Today, we're continuing with our series on how to deal with complaints and customer service! Every restaurant server must know what to do when a guest complains. It should be part of their customer service training. So I'll be talking about five ways on how to reduce guest complaints:
Apply the proper APPROACH
KNOW what matters to YOUR customers
Create SYSTEMS/ Quality Control/ Standards
LEARN from the mistakes!
Have a system in handling complaints: Using the 5 Why method from Toyota!
Again, folks, I want to thank you for always tuning in! Please keep watching and share this channel with your friends and succeed in your restaurant business! Make us your weekly habit, give us a like, comment, and subscribe! Let's make some dough!
#restaurantcustomerservice #customercomplaints #restaurantownertips #restaurantowner #restaurantindustry #restaurantmanagement #restaurantmanager #restaurantbusiness #makingdoughshow
