// Download the Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources

// WHO:

Hengam Stanfield is the co-owner of two restaurants in San Antonio alongside his husband Matt. Their background is in engineering. They tripled their restaurant sales in less than 5 years with 0 prior restaurant experience.

They believe every restaurateur deserves owning a restaurant that does not own them.

// Need help with your restaurants marketing strategy?

Let’s chat. Email us at: MakingDoughShow@gmail.com

// LET'S CONNECT:

SUBSCRIBE to our Youtube Channel: https://bit.ly/2sif5kX
SUBSCRIBE to our Podcast: https://anchor.fm/makingdoughshow
FOLLOW us on Instagram: https://bit.ly/2SLRp42
CONNECT on LinkedIn: https://bit.ly/2D0a3QA

// Got questions? Submit your questions for a future Q&A episode at
https://www.makingdoughshow.com/

// TODAY’S EPISODE:

Let's start talking about the 3 tips on how you can more likely to have 5 stars reviews

You got to exceed the expectation!

HOW TO EXCEED CUSTOMERS EXPECTATION:

1. IMPROVE YOUR SPEED OF SERVICE
The faster the food is served the better! People are busy. Your team must know the standards of Speed of service. That’s a simple way of exceeding expectation!

2. OVERLY FRIENDLY SERVICE

Greeting and farewelling in an OVERLY friendly service way is something you can train your servers. Have got to train your people on this and daily emphasize how important it is!

3. CLEANLINESS

Cleanliness doesn't mean fancy stuff or beautiful decor. This isn’t about fancy decor! People notice cleanliness! Have cleaning checklists and hold your team accountable.

Now, 3 ways to get MORE reviews!

1. Ask for it!

You can ask indirect the customers like use stickers or something you can post on your 4 sides of Wall saying something like “it would mean the world if you’d take 5 minutes and leave us a review”. You can use your Website or write something under your receipt saying the same thing.n And on the other side: Yelp and etc logos and says “Would you please leave us a review?” “It would help us out?!”

2. INCENTIVE THE CUSTOMERS

This might not give you a 5 stars reviews but you will get more reviews and this is how we do it. Where I make sure I can hit the different points I want to say in my response to our customers. For a positive review make communication of saying thank you to them. Email them like you want something to send them to thank you certificate of a little thank you gifts. And for a negative side, it is also the same as we want to make things right we would like to send you a gift certificate and hopes you give us another opportunity please email us.

3. INCENTIVE THE TEAM

One of the things we do is to have a nameplate for our team. A lot of times even good or bad reviews the customers will remember the name of the server. So you will know who was it, who did it and what was it.

22. HOW TO EXCEED CUSTOMER EXPECTATIONS | 3 tips to get more restaurant 5 star reviews 14:23 Share

Making Dough Show | Restaurant Show

Shownotes Transcript

22. HOW TO EXCEED CUSTOMER EXPECTATIONS | 3 tips to get more restaurant 5 star reviews