We're sunsetting PodQuest on 2025-07-28. Thank you for your support!
Export Podcast Subscriptions
cover of episode 334: Using Data to Drive Transformation with CMO at NetApp James Whitemore

334: Using Data to Drive Transformation with CMO at NetApp James Whitemore

2022/10/19
logo of podcast Marketing Today with Alan Hart

Marketing Today with Alan Hart

AI Deep Dive AI Chapters Transcript
People
A
Alan Hart
J
James Whitemore
Topics
James Whitemore: 我从销售背景转型为NetApp的CMO,带领团队利用数据和营销技术实现了显著的业务增长和品牌认知度提升。我们专注于收入而非线索,通过实时数据分析优化营销策略,并与销售和IT部门紧密合作。我们还注重多元化和包容性,并将其融入到营销策略中。 在过去两年中,我们云产品的经常性收入从不到500万美元增长到预期中的20亿美元。同时,我们也成功地将目标人群高管对NetApp的认知度从29%提升到了73%。这得益于我们对品牌形象的重新塑造,以及对营销技术工具的有效利用,例如CalibreMind和Lytics,这些工具帮助我们实时监控营销活动的效果,并对团队进行培训,提升其数据分析能力。此外,我们与IT部门建立了紧密的合作关系,这对于我们的营销工作至关重要。 在衡量营销效果方面,我们更注重营销对收入的影响,而不是仅仅关注线索数量。我们将营销效果衡量指标分为三个方面:受众覆盖和参与度、机会创造和参与度以及对收入的影响。我们还建立了Snowflake数据库,整合了内部和外部数据源,并使用Hive9工具来管理营销支出并计算ROI。 对于其他CMO,我的建议是专注于收入、数据分析和团队的自信心。要像B2C一样思考,重视多元化和包容性,并准备好快速迭代和适应变化。 Alan Hart: NetApp在James Whitemore的领导下取得了令人瞩目的成就,其云产品的经常性收入大幅增长,品牌认知度也显著提升。这体现了数据驱动营销策略的成功,以及注重收入而非线索的有效性。NetApp的成功案例为其他企业提供了宝贵的经验,也突显了在经济环境不确定时期,数据分析和品牌建设的重要性。

Deep Dive

Shownotes Transcript

James Whitemore joins us with an update on the work and results he's been driving at NetApp since he joined us last on Episode 234. By leveraging data and training his team on how to use their diverse viewpoints in analyzing it, James is reinvigorating a 35-year-old company with a little more swagger  

In this episode, Alan and James discuss how the ideas outlined in their last interview have been coming to fruition and the importance of being dynamic in today's marketing landscape. 

In this episode, you'll learn:  

  •  How to be intentional with transformative marketing 
  •  Why swagger and confidence matter in decision making 
  •  The importance of having synergy with your sales and IT departments 

Key Highlights  

  • [04:30] The relationship between sales and marketing  
  • [05:45] Update from James' last interview with us (ep. 234) 
  • [07:40] Changing brand perceptions 
  • [09:10] How brand growth is tied to market growth 
  • [11:10] The importance of knowing how to use mar-tech  
  • [11:50] Why synergy with your IT team is critical to marketing efforts 
  • [12:45] Measuring impact and re-educating on which metrics matter 
  • [15:40] The work needed to measure the revenue impact 
  • [17:20] How to parse out and use the success metrics 
  • [19:40] Shaping investment models with data 
  • [21:15] How to drive transformation  
  • [24:00] The importance of marketing in D&I and vice versa 
  • [27:35] Why you need confidence in marketing 
  • [28:50] Benefit of B2B’s thinking like B2C’s 

Resources Mentioned:  

Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday).

Hosted on Acast. See acast.com/privacy) for more information.