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Customer Journey Optimization Through Understanding Customer Intent With Alex Levin
53:19
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2024/11/27
Mastering Tech Growth
AI Chapters
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Chapters
Why is Constant Reinvention Necessary in Customer Service?
Why the Low-Touch Model in Customer Service is Outdated
The Pros and Cons of Buying Customer Data
Identifying High-Intent Customer Behavior Patterns
Ingesting Data for Customer Journey Optimization
The Rise of AI Agents in Contact Centers
The Future of AI Agents in Customer Service
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