The next normal demands resilience, flexibility, and agility. Join us on www.McKinseyTalksOperations
Zero-basing could be said to have an image problem, with a perceived sole focus on cost-cutting. Thi
In this episode of McKinsey Talks Operations, recorded at McKinsey’s recent CFO forum in partnership
Join host Daphne Luchtenberg in a robust discussion with industry leaders Chris Smith and Richard Ca
Join Radu Palamariu and Knut Alicke on McKinsey Talks Operations as they share anecdotes from the wr
What is operational excellence? And how can a renewed focus on this approach contribute to success i
We’re exploring the concept of ‘skinny design’ and its potential benefits for consumers, retailers,
It’s been a year since the McKinsey Talks Operations podcast launched, and during that time there’s
What do customers really want from their contact centers? A number of myths about areas including sp
As economies move towards more sustainable transport options, more electric vehicles are rolling off
Members of the Global Lighthouse Network have become a source of inspiration. With more than 100 sit
Infrastructure and capital projects such as roads, bridges, buildings, and utilities are being affec
Having previously discussed the fundamentals of digital twins and the opportunities they offer, we’r
The term ‘digital twin’ is fast becoming a bit of a buzzword used in discussions about digital trans
Most businesses around the world are being impacted by inflation today. As they have navigated turbu
Following on from our discussion of voice analytics trends and technology and its potential in conta
High-quality, tailored interactions promote positive consumer experiences. And so in a digital age t
When people began working from home, many executives feared that productivity would be lost. Instead
Capital projects could receive around $130 trillion dollars over the next five years. Most of the in
It's increasingly clear that there is a labor mismatch across industries and sectors. There is also
