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cover of episode Choreographing Human-Machine Collaboration: Spotify's Sidney Madison Prescott

Choreographing Human-Machine Collaboration: Spotify's Sidney Madison Prescott

2022/2/22
logo of podcast Me, Myself, and AI

Me, Myself, and AI

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Sidney Madison Prescott
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Sidney Madison Prescott:在 Spotify,我领导一个全球团队,致力于通过智能自动化(结合 RPA、AI 和机器学习)来提高工作效率,主要在财务和广告业务运营部门。我的哲学、政治学和伦理学背景培养了我的批判性思维和逻辑能力,这有助于我将业务问题转化为技术解决方案。我热衷于数据质量和治理,认为高质量数据对于自动化流程的成功至关重要。在 Spotify,员工对自动化反应积极,他们对机器人充满热情,甚至为机器人起了昵称。我坚信人机协作的未来,人类专注于认知能力,机器处理数据分析等方面。我们需要重新定义‘工作’的含义,并结合虚拟工作模式和人机协作来培养员工技能,打破部门间的隔阂。Spotify 的‘公民数据科学家’计划旨在通过内部培训提升员工对新兴技术的理解,并鼓励他们将技术应用于工作中。Spotify 的 Wrapped 产品是数据挖掘和机器学习的成功案例,它通过数据可视化展现用户音乐收听习惯。解决科技行业人才争夺战的关键在于从教育阶段就开始培养对科技的理解,并展现科技职业的真实面貌。Spotify 未来将专注于人机协作,通过人工智能、聊天机器人和 OCR 等技术,创建无缝的工作体验,提高效率。 Sam Ransbotham:与 Sidney 的对话中,我关注人机协作的中间地带,即人类和 AI 共同工作,发挥各自优势,提高效率。 Shervon Kodabande:我与 Sidney 探讨了人机协作的挑战和机遇,以及如何让人们接受这种新的工作方式。

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Sidney discusses how her philosophy degree prepared her for a career in AI by enhancing her critical thinking and problem-solving skills.

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After earning her undergraduate degree in philosophy, political science, and ethics, with aspirations to become a lawyer, Sidney Madison Prescott was drawn to technology jobs that specifically emphasized data quality and governance. In 2020, she joined music streaming service Spotify as the global head of intelligent process automation, where she uses robotic process automation to automate tasks and free up workers to focus on higher-value-added and more creative work. For Sidney and her team at Spotify, AI and machine learning are not tools to replace jobs; they enable humans and machines to work together for increased efficiency and productivity. Read the episode transcript here).

Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger.

Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders).

Guest bio:

Sidney Madison Prescott is a keynote speaker, author, and robotics evangelist specializing in the creation of robotic process automation centers of excellence for Fortune 250 companies. She heads up the Global Intelligent Automation initiative at music streaming powerhouse Spotify. In August 2021, she received her Master of Business Administration as a part of the country’s first Executive Women’s MBA cohort at Brenau University.

Madison Prescott is also coauthor of the book Robotic Process Automation Using UiPath StudioX: A Citizen Developer’s Guide to Hyperautomation), which explains how to build robots using real-world prototypes.

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