We're sunsetting PodQuest on 2025-07-28. Thank you for your support!
Export Podcast Subscriptions
cover of episode FROM FRESHWORKS AND FAST CO. WORKS: What is the future of the employee experience?

FROM FRESHWORKS AND FAST CO. WORKS: What is the future of the employee experience?

2022/8/22
logo of podcast Most Innovative Companies

Most Innovative Companies
AI Deep Dive AI Chapters Transcript
People
A
Abigail Bassett
S
Stacey Epstein
Topics
Abigail Bassett: 本期节目探讨了疫情后企业如何重新思考员工体验，以适应新的工作环境和员工需求，并最终提升客户体验。 Stacey Epstein: 疫情迫使企业关注员工的工作环境和所需资源，提升了领导者对员工的同理心。企业应关注员工能否高效完成工作，而非仅仅关注员工福利。提供高效易用的工具和技术，能够提升员工的工作满意度和效率。员工的保留对企业至关重要，企业领导者需要关注员工的工作体验，提供支持，帮助员工获得成功，从而提高员工的满意度和留存率。在商业中，同理心至关重要，它不仅体现在对员工的理解和支持上，也体现在对客户需求的深刻理解和满足上。企业领导者应该将对客户的同理心应用到员工身上，关注员工的需求和工作体验，从而提升员工的工作效率和满意度，最终实现企业目标。将同理心融入企业文化，并持续关注员工和客户的需求，以提升企业绩效。将同理心付诸实践需要企业领导者主动与员工和客户沟通，倾听他们的声音，并将其作为企业决策的重要依据。企业应该建立一种开放的沟通文化，鼓励员工和领导者之间坦诚沟通，并定期进行沟通，了解员工的需求和工作中遇到的挑战。 Stacey Epstein: 疫情改变了工作方式，企业需要关注员工是否具备完成工作所需的工具和资源。单纯的福利和激励措施已不再足够，员工更需要的是能够高效完成工作，并获得成就感。高效的工具和技术能够提升员工的满意度和工作效率，从而提升客户体验和企业绩效。员工的离职率上升，是因为他们感到工作压力大，缺乏支持，无法在工作中获得成功。企业需要关注员工的成功，帮助他们克服工作中的障碍，提升他们的工作满意度和留存率。同理心在商业中至关重要，它体现在对员工和客户的理解和支持上。企业需要了解员工和客户的需求，并根据这些需求调整策略，才能取得成功。要实现这一点，企业需要建立一种开放的沟通文化，鼓励员工和管理层之间坦诚沟通，定期进行沟通，了解员工的需求和挑战。

Deep Dive

Chapters
Stacey Epstein discusses the importance of empathy and agility in adapting to the changes brought by the pandemic, emphasizing the need for leaders to ensure their workforce has the necessary tools and environment to succeed.

Shownotes Transcript

Every company’s success is tied to its talent - recruiting and retaining the employees needed to deliver high-level customer experiences that support the bottom line. Yet rapid transformation has disrupted many things that organizations used to do to maintain great company cultures. So how can business leaders reimagine their employee experiences to meet the needs of their workforces? How does that translate into better customer experiences? In this thought-provoking podcast episode, FastCo Works will hear from Freshworks CMO Stacey Epstein as she shares some of the latest industry best practices and learnings for companies navigating these work culture shifts.