145: Understanding the Power of Delivering an Amazing Employee and Customer Experience with Jason S. Bradshaw
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Jason S. Bradshaw) is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experience, digital transformation and leading through crisis.

He has led transformative change with some of the most recognizable brands like Target, Fairfax and Volkswagen. Delivering phenomenal customer-centric growth including over 200% increase in lead generation, $36 million in e-commerce sales in year one, and decades of customer and employee metrics improvements.

He is a best-selling author on customer and employee experience, recipient of over 40 industry awards and voted 1 of 30 global gurus on customer service and experience.

Questions

• In your own words, can you share a little bit about your journey, how you got to where you are today?
• Can you maybe share one or two examples of just experiences you've had either working in an organization where you saw that the employee experience is just as important as the customer experience or even in a capacity where you played a leadership role and you saw that it really played an impactful part?
• What are some areas that you think organizations have had to maybe give a little bit more emphasis to, especially in light of this global pandemic?
• Could you share with us maybe what's the one online resource, tool, website or app that you absolutely can't live without in your business?
• Could you also share maybe one or two books that have had the biggest impact on you, it could have been a book that you read recently, or maybe a book that you read a very long time ago, but it still has had a great impact on you.
• We have a lot of listeners who are business owners and managers who definitely feel that they have great products and services, but sometimes they feel that they lack the constantly motivated human capital, so constantly motivated human people. If you were sitting across the table from one of these persons, what is the one piece of advice that you would give them to have a successful business?
• Could you share with our audience, what's the one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people.
• Where can listeners find you online?
• Do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quarter or saying, it kind of just helps to get you back on track or get you refocused.

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Highlights

Jason’s Journey

Me: Even know we read your bio and it really does sum up all you've done in your lifetime. We always like to hear from our guests, in their own words a little bit about their journey, how they got to where they are today. And I have quite an idea because I've read about half of your book, it's all about CEX so I do know a little bit, but maybe you could just share that summary for us so that our guests can get a great understanding of who you are.

Jason shared that his journey started at the age of 14, like so many young teenagers, he wanted to buy stuff and he could have gone and worked at a local store or he could do something different, he went down the path of doing something different and started selling his own telecommunication and computer hardware and software.

And it really came about because he had this undying curiosity of this thing called business, his parents had side hustles, his grandparents had their own businesses and he just thought, there’s got to be a smarter way than just going to work at the local supermarket