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Amanda Ono has spent her career learning to maximize a company's most valuable investment - it's people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, she has implemented successful talent and leadership initiatives in six countries across four continents. You can currently find her at Resolver, a Kroll business and worldwide leader in defining risk intelligence, making her mark as both VP Customer Experience and VP People & Culture.

For most of her professional life, Amanda has been on a mission to understand what makes highly effective organizations tick. As an undergraduate in psychology, she saw pioneering research on the effects of unconscious bias and racism in resume screening up close. After graduating, she honed her craft by tackling training and organizational development at talent management firms across Canada. Soon her skills were in such demand that invitations to implement leadership programmes across the globe started to roll in - first in South Africa, followed by Australia, New Zealand, Hong Kong, and Singapore.

Since joining the Resolver team in 2016, she's only expanded on her record of success. Implementing processes and strategies that have enabled Resolver to scale by over 120%, expand into four countries and acquire three companies. Amanda's efforts have led to being recognized as one of Canada's great places to work six years in a row. Despite her accolades, Amanda is determined to continue engaging, accelerating and giving her colleagues at Resolver to deliver on the company's motto: Aim big, Be Great, and Be Loved by Customers.

Questions

We've read, the formal background of who you are and where you are today. But we'd love for you to tell us the audience and myself, in your own words, a little bit about your journey and how it is that you got to where you work today.
Could share with us maybe three to five things that you think is critical for leaders to embrace and practice on a daily basis in order to really have successful teams in an organization?
Sometimes I find that HR in an organization, very few organizations where I've interacted with the team members of a company, and they feel so comfortable going to their Human Resource people, how could we change that, what are some ways that we could look for opportunities that HR can really play the role they're supposed to play?
Could you also share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business?
Could you also share with us what are some books that you have read that you believe have had the biggest impact with you? Maybe one or two you could share with us, could be that you read a very long time ago, or even one that you read recently, but it really has impacted you.
Could you also share with us what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people.
Could you share with us one or two benefits of HR or the people arm of the business actually using it technology to enhance the experience that employees have in the organization? How can technology help that?
Where can they find you online?
Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote if for any reason you get derailed or you get off track, and the quote kind of helps to get you back on track and kind of refocus you on what you're trying to achieve?

Highlights

Amanda’s Jo

177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono 28:54 Share

Navigating the Customer Experience

Shownotes Transcript

177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono