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Hold On

2024/3/1
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Donovan McBride
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George Colt
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Porochista Kapoor
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Stephanie Grosser
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Donovan McBride:讲述了他在2020年因抑郁症拨打988热线时,遭遇长时间等待和乏味音乐的经历,这让他感到沮丧和绝望,差点放弃寻求帮助。他强调了及时获得帮助的重要性以及改进热线用户体验的必要性。 Stephanie Grosser:作为988热线的技术负责人,她解释了改进热线用户体验以提高用户留存率的尝试,包括更换语音和背景音乐。她提到了资金限制和改进的挑战。 George Colt:回顾了Ed Schneidman等人创建洛杉矶自杀预防中心的历史,以及该中心在推广自杀预防方面的贡献和遇到的挑战。他指出,早期缺乏标准化和专业培训导致一些热线服务质量低下。 Lulu Miller & Latif Nasser:两位主持人对988热线改进用户体验的尝试进行了深入探讨,包括对候选背景音乐的评价和对A/B测试结果的分析。他们质疑了样本量和音乐选择的合理性,并表达了对改进空间的期待。 Porochista Kapoor:分享了她拨打988热线寻求帮助的积极经历,她认为新的等待体验比以前的更好,让她感到更舒适,并成功地帮助她度过了危机。 Sean Carey:一位音乐家,他被邀请创作更适合988热线的背景音乐,他希望创作出能给人以拥抱感的音乐,以更好地帮助处于危机中的人们。

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Two years ago, the United States did something amazing. In response to the mental health crisis the federal government launched 988 - a nationwide, easy to remember phone number that anyone can call anytime and talk to a counselor. It was 911 but for mental health and they hoped that it would save lives. However, if you call 988 today the first thing you hear isn’t a sympathetic counselor. What you hear is hold music.

Today, the story of the highest stakes hold music in the universe, the three men who created suicide prevention and the two women trying to fix it. 

Special thanks to Dr. Matt Wray, Sherbert Willows, Dani Bennett & Monica Johnson, Shari Sinwelski & the folks at Didi Hirsch, David Green, Jay Kennedy S. Carey & JagJaguwar Records,  and George Colt for sharing his cassette taped interviews of Ed Schneidman with us.

EPISODE CREDITS: 

Reported by - Simon Adler

Produced by - Simon Adler

Fact-checking by - Natalie Middleton

and Edited by  - Pat Walters

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