When thinking of a Salesforce Architect, people usually jump to the need for a deep technical knowledge of Salesforce. But that’s only part of the picture and there are so many other skills that are important to become a highly successful Salesforce Architect. Keir Bowden, Chief Technical Officer at BrightGen, features in today's episode of the Salesforce Posse podcast to share his incredible experience at Salesforce.

Today, we talk to Keir Bowden about the value of people skills, how to handle difficult situations, and the significance of effective communication across organizational levels. We discuss the need to make things as easy to use as possible and the design principles behind this philosophy. Also, Keir explains critical things you need to know and where to begin your training to become an architect. At last, we reach a point in the conversation where we talk about learning to say no.

Keir has worked in the information technology sector for the past three decades and is currently the Chief Technology Officer at BrightGen, a Salesforce Platinum Partner in the United Kingdom. He is responsible for the current and future technical strategy, certification and product development there. Since 2008, Keir has been developing solutions and applications on Salesforce, and Keir currently possesses a number of qualifications, including the highly sought-after Technical Architect (CTA) certification. In addition to being a Salesforce MVP, he is the author of the Visualforce Development Cookbook, a frequent blogger on topics related to Apex and Visualforce solutions, and a speaker at events such as the Salesforce World Tour, Dreamforce and London’s Calling. He maintains a blog in his leisure time, writing on Apex, Lightning Components, and the Salesforce Command Line Interface.

[02:08] Background - Who is Mr. Big Bob Buzzard?

[04:00] Soft Skills – We are all savvy with PCs, but dealing with actual humans is a different story.

[09:27] Keir's Role - Keir shares his role and objectives in the room.

[11:46] Be Simple – We discuss the importance of simplicity in design and how to achieve it.

[15:04] Difficult Conversations - Disagreement is typical at times of transition. Keir shares his ideas on how to cope with crises like these.

[20:56] Communication - The importance of communicating at different company levels.

[24:08] Key Learnings - Keir outlines the essential skills you need to become an architect and where to start learning.

[33:54] No - The art of saying "No."

Resources:

LinkedIn: linkedin.com/in/keirbowden/

E23 The Salesforce Architect Soft Skills to Learn with Kier Bowden 39:37 Share

Salesforce Posse Podcast

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E23 The Salesforce Architect Soft Skills to Learn with Kier Bowden