Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of custom
Have you ever wondered what challenges customer success managers (CSMs) face, especially when compan
How do you make meaningful connections in customer success? Do you really need a mentor, and if so,
In the 20th episode of Scale Tale, Mausmi Ambastha is joined by customer success expert Peter Armaly
No doubt about the fact that Net Revenue Retention (NRR) is vital, but it overlooks a crucial aspect
Despite Customer Success function being the key to customer retention and business growth, it has of
Despite our best efforts at keeping our customers at ease, it may so happen that the customers may n
CS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship,
To build the foundations of a business focused on growth and sustainability it’s essential to learn
Today leaders are keen on ensuring customer value.Customer Success plays a pivotal position in the c
Most CS platforms are designed for post-sales customer journeys. But, CS begins early-on in the lif
Bad-fit customers are that troublesome segment that often leaves us scratching your heads about what
The customer-facing teams work in silos. This results in misaligned expectations between teams. Resu
As CSMs, it gets harder to put a label on our efforts when we aren’t able to justify quantitatively.
Can you imagine 2 CSMs managing the load of 30-40 customers? Impossible to fathom right? Here’s wher
One of the biggest challenges in Customer Success is aligning goals and expectations. Many Customer
Right from validating the idea to providing exceptional value to customers, every startup goes throu
Cultivating an online presence opens the gateway to a realm abundant with opportunities. In an insig
A true customer-centric company strives to know the needs of their customer at every stage of their
Donna Weber, the world renowned Customer Onboarding Expert and author of the book "Onboarding M
In the first episode of Scale Tale: The Customer Success Podcast, Mausmi Ambastha (Co-Founder ZapSca
