Most CS platforms are designed for post-sales customer journeys. But, CS begins early-on in the life cycle of a customer journey.
CS platforms aren’t equipped to support customers during the entire customer journey.But what if they could?
Imagine empowering your CS team with one platform for all customer needs. Super right? That’s what Mausmi Ambastha and Wyeth Goodenough chat about on this episode of the Scale Tale podcast.
Join in to learn about the importance of health scoring, sentiment analysis, and customer engagement, as well as the future of customer success technology.
Timestamps: 0:00 - Intro1:01 - Get to know Wyeth Goodenough4:45 - The IDEAL CS Platform8:00 - Collaborating with Sales team13:00 - Customer success & support17:40 - Teaming up with the product team21:02 - Aligning communication with customers24:35 - How finance helps with forecast?26:20 - 4 key components of customer health scores33:20 - Closing
About WyethHe's a seasoned professional with 25 years of experience. He's worked in Accenture as a VP CS at Salesforce and the CCO at Ironclad. But his most exciting role, as I have heard, has been being a dad to 3 awesome daughters.
_________________________________________________________________Connect with Wyeth on LinkedIn 👉 https://www.linkedin.com/in/wyeth-goodenough-108b12/___________________________________________________________________Connect with the podcast host Mausmi Ambastha on LinkedIn 👉 https://www.linkedin.com/in/mausmiambastha/
