Phone call
开头介绍/寒暄
Hello，good morning/afternoon, this is xx sales manager from xx company, how are you? / How’s it going?
Hello, xx, this is xx speaking. Is it a good time to talk?
进入正题
l So, regarding…/In regard to… /Today we are going to talk about
l Have you read through my email?
l Back to the project, may I know…)?
没听清没听懂
l Sorry, it seems like your voice is breaking up. Could you please say that again?
l Sorry, I didn’t catch the last sentence.
l I can’t hear you clearly due to the noise in the background.
回应客户（积极）
l Oh. That’s awesome!
l Great to hear that！
l I am so excited to know this!
回应客户（消极）
l I’m afraid…but…
l I am sorry it may not meet your requirements as…
同意客户
l Exactly!
l Definitely!
l I can’t agree more!
l I think we are on the same page.
结束通话
l Okay, I think that’s everything for today.
l Let’s keep in touch and talk soon!
l I will talk to you soon! Bye!
l It’s nice to talk to you, and enjoy the rest of your day！
