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Full Episode Details

Empathy is vital for social media managers, but how can they put it into practice on a daily basis?

Our guest on this episode says it’s “a wonderful art within management” but needs to be applied in the right way and at the right times.

Minter Dial, renowned author and keynote speaker at Mydial, returns to Social Pros to discuss how to build an empathic culture in the workplace, the true definition of the word ‘empathy’ and the role it can play in your use of AI.

Plus, he reveals why he released a new edition of his book, Heartificial Empathy, how empathy impacts trust and his favorite AI tools.

In This Episode:

0:00 – Introduction
5:38 – What’s new in the world of empathy?
8:55 – How people misunderstand empathy
11:31 – Empathy isn’t a weakness
15:05 – How a lack of empathy impacts trust
16:24 – Empathy and AI
18:04 – Different types of empathy
19:08 – Why we run out of empathy
20:22 – Empathy and AI (continued)
26:31 – How can we develop empathy for AI?
30:46 – Just breathe
31:51 – Minter’s favorite AI platforms
36:06 – Minter’s final two
39:01 – Outro

Resources

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Putting Heart into Business and AI with Minter Dial 39:36 Share

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Shownotes Transcript

Putting Heart into Business and AI with Minter Dial