In Episode 591, Rob Walling chats with Cody Duvall about his story of acquiring and growing Keeping in a really crowded space of help desk and customer support tools.
The topics we cover
[4:34] Launching into a crowded market
[8:00] Keeping's sales process
[10:01] Background on acquiring Keeping
[14:53] Outsourcing a team to rewrite the codebase
[20:03] Migrating customers
[24;01] Challenges with building in a established category
[26:09] Hitting product-market fit
[28:30] Applying for TinySeed
Links from the show
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