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cover of episode 198. Pause and Effect: Mastering In-the-Moment Communication (2 of 3)

198. Pause and Effect: Mastering In-the-Moment Communication (2 of 3)

2025/4/17
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
AI Deep Dive AI Chapters Transcript
People
B
Brad Rogers
C
Chris Voss
M
Matt Abrahams
P
Peter Sagal
P
Phyllis Cao
Topics
Matt Abrahams: 我在斯坦福商学院教授战略沟通。在需要即时回应的场合，保持冷静和清晰的头脑至关重要。大多数沟通都是即兴的，但很少有人接受过这方面的训练。本系列节目将邀请各行各业的专家，分享他们在即兴沟通方面的经验和技巧，帮助大家提升即兴表达能力。 在感到紧张时，不要仓促回应，给自己时间思考。时间比你想象的要慢，深呼吸，放慢节奏，从容应对。 Peter Sagal: 我是 NPR 节目《等等，别告诉我》的主持人。在节目中，我需要随时准备放弃预先的计划，根据现场情况进行调整。成功的关键在于能够根据实际情况进行调整和优化，而不是死板地按照预先的计划进行。即兴沟通的关键在于在场，关注当下发生的事情，并根据情况调整方向。 我的节目是一个团队合作的节目，任何时刻任何人都可能打断我的计划，所以必须随时准备放弃预先的计划。如果只是照本宣科，那就不算是我的节目，我的节目是一个对话。 Chris Voss: 我是前 FBI 谈判专家。在沟通中，积极倾听非常重要。要利用眼睛观察对方，并注意自己所说的话对对方的影响。镜像和标记是两种有效的沟通技巧，可以帮助你更好地与对方建立联系。镜像是指重复对方说的最后1到3个词，标记是指对对方的情绪或动态进行观察和描述。 沟通不仅仅是说话，还要观察和理解对方。说话的语气也很重要，它就像子弹上的膛线，能让你的话语直达目标。 Phyllis Cao: 我是苏富比拍卖师。在与来自不同文化背景的人交流时，清晰的发音和肢体语言非常重要。清晰的发音对于那些英语非母语的人来说尤其重要。肢体语言、手势、语境和面部表情可以传达大部分信息。在拍卖中，说话的速度和节奏可以用来营造紧迫感和戏剧性效果，从而鼓励人们竞价。 当感到紧张或不知所措时，应该放慢速度，给自己时间思考，不要用填充词来填补沉默。 Brad Rogers: 我是 NFL 裁判。积极倾听非常重要，不要被自己的假设所影响，要专注于倾听对方所说的话。听懂对方的意思比准备回应更重要。在沟通中，要学会倾听，而不是急于回应。

Deep Dive

Chapters
This chapter explores the challenges of spontaneous communication and introduces the concept of 'spontaneous speaking muscles'. It emphasizes the importance of preparation and adapting to unexpected situations, drawing parallels to athletes preparing for a match.
  • Most communication is spontaneous.
  • Preparation is key, but adaptability is crucial.
  • Being present and attuned to the situation is critical for spontaneous speaking.

Shownotes Transcript

This three-part miniseries is all about keeping your cool when speaking on the spot.

Communicating effectively can be challenging enough, even with plenty of time to prepare what we want to say. But for most of our communication, there’s no time to plan, practice, or perfect — we have to respond in the moment.

Spontaneous communication is a part of our everyday lives, but few of us have been trained to handle these impromptu situations with confidence. What does it take to flow, not freeze, when put on the spot? This special three-part series turns to experts for guidance, from a sports commentator, FBI hostage negotiator, and UN translator to a game show host, NFL referee and Sotheby’s auctioneer.

Part 1: Preparation and Mindset

Discover how to prepare for the unpredictable, manage anxiety, and find the right headspace for success.

Part 2: Mastering the Moment

Learn to stay present, read the room, and use techniques like mirroring and pacing to connect with your audience.

Part 3: When Things Go Wrong

Find out how to recover from inevitable mishaps and keep moving forward with confidence, turning mistakes into gold.

In addition to insight-packed discussions, this Think Fast, Talk Smart )miniseries offers practical exercises and homework assignments to help you implement what you've learned. Whether you draw blanks when put on the spot or simply want to articulate your thoughts more clearly in the moment, these episodes will transform how you think — and speak — on your feet.

Episode Reference Links:

Connect:

Chapters:

  • (00:00) - Introduction

  • (02:25) - Letting Go of the Script

  • (05:37) - Visual Listening

  • (06:56) - Nonverbal Communication

  • (09:45) - Tools of Connection

  • (13:06) - Pacing for Pressure

  • (14:06) - The Power of Pausing

  • (16:40) - How to Make a Great Introduction

  • (18:30) - Being Gracious in Conversation

  • (20:54) - Listener Exercises on Active Listening

  • (23:48) - Conclusion

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