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cover of episode 199. Blunder Pressure: Mastering In-the-Moment Communication (3 of 3)

199. Blunder Pressure: Mastering In-the-Moment Communication (3 of 3)

2025/4/22
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques

AI Deep Dive AI Chapters Transcript
People
A
Annabelle Williams
B
Brad Rogers
C
Chris Voss
G
Giampaolo Bianchi
M
Matt Abrahams
P
Peter Sagal
P
Phyllis Kao
Topics
Matt Abrahams: 在即兴演讲中难免会出错,这时不要纠结于过去的错误,而要专注于接下来的内容。要保持积极的心态,相信自己能够掌控局面,并继续出色地完成演讲。 Brad Rogers: 在生活中,犯错是不可避免的。犯错后,要向前看,专注于下一个任务,不要沉溺于过去的错误。要从错误中吸取教训,避免再次犯同样的错误。 Peter Sagal: 犯错后,不要过度纠结,要相信接下来的表现会更好。要保持积极的心态,相信自己能够掌控局面,并继续出色地完成演讲。 Chris Voss: 在即兴演讲中,要保持灵活,不要固执于单一计划,要接受多种可能性。要保持好奇心,勇于尝试不同的方法,找到最佳的解决方案。 Annabelle Williams: 即使犯错,也要保持镇定,继续进行,并尝试幽默化解尴尬。要相信自己能够掌控局面,并继续出色地完成演讲。 Giampaolo Bianchi: 犯错后,如果能立即纠正,就立即纠正;如果不能,就记在心里,稍后再纠正。要保持冷静,不要慌张,相信自己能够处理好一切。 Phyllis Kao: 要经常观看自己的视频录像,并进行自我批评,以改进沟通技巧。要从错误中吸取教训,不断提升自己的演讲能力。 supporting_evidences Brad Rogers: 'And so the evaluator came back with grades for those 11 plays and had downgrades and comments. And we're like, we couldn't even work 11 plays and do it perfect. So we know that there's going to be mistakes made in the... in life. And if you do make a mistake, you have to move forward.' Peter Sagal: 'And you have two choices if you're me at that moment. You can say, oh God, that was terrible. That just ruined everything. And you can dwell on that. Or you can say, we got 30 more minutes to show and that can still be good.' Chris Voss: 'The first thing is to realize there is no course. That's easy to say, but as human beings, we think of everything in terms of duration, path, and outcome.' Annabelle Williams: 'And as I was holding the microphone, I said... blah, blah athlete is going for a four-peat and I held up my four fingers and I dropped the microphone to the floor.' Giampaolo Bianchi: 'The first thing that you have to do when you make a mistake is if you're able to correct it immediately, then you can just correct it immediately because people make mistakes.' Phyllis Kao: 'I think a really helpful exercise that I was forced to do and now I force myself to do is to watch video of myself and really just sitting down and I take notes, I critique myself on all the little things that bug me.'

Deep Dive

Chapters
This chapter explores techniques for handling communication mishaps, focusing on mindset shifts and practical strategies to move forward after a mistake. It includes advice on maintaining composure, using humor to reset, and focusing on the 'next play' rather than dwelling on past errors.
  • Focusing on what's next, not what went wrong
  • Using humor to reset
  • Maintaining flexibility over a fixed plan
  • Viewing mistakes as anomalies

Shownotes Transcript

This three-part miniseries is all about keeping your cool when speaking on the spot.

Communicating effectively can be challenging enough, even with plenty of time to prepare what we want to say. But for most of our communication, there’s no time to plan, practice, or perfect — we have to respond in the moment.

Spontaneous communication is a part of our everyday lives, but few of us have been trained to handle these impromptu situations with confidence. What does it take to flow, not freeze, when put on the spot? This special three-part series turns to experts for guidance, from a sports commentator, FBI hostage negotiator, and UN translator to a game show host, NFL referee and Sotheby’s auctioneer.

Part 1: Preparation and Mindset

Discover how to prepare for the unpredictable, manage anxiety, and find the right headspace for success.

Part 2: Mastering the Moment

Learn to stay present, read the room, and use techniques like mirroring and pacing to connect with your audience.

Part 3: When Things Go Wrong

Find out how to recover from inevitable mishaps and keep moving forward with confidence, turning mistakes into gold.

In addition to insight-packed discussions, this Think Fast, Talk Smart )miniseries offers practical exercises and homework assignments to help you implement what you've learned. Whether you draw blanks when put on the spot or simply want to articulate your thoughts more clearly in the moment, these episodes will transform how you think — and speak — on your feet.

Episode Reference Links:

Connect:

Chapters:

  • (00:00) - Introduction

  • (02:42) - Focus on What’s Next, Not What Went Wrong

  • (04:40) - Failure with Confidence

  • (06:45) - Flexibility Over a Fixed Plan

  • (08:28) - Staying Cool in Public Slip-Ups

  • (10:36) - Using Laughter to Reset

  • (13:05) - Gracefully Correcting Yourself

  • (14:42) - Staying Calm Under Pressure

  • (19:40) - Listener Exercises on Reflecting to Improve

  • (21:56) - Conclusion

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