We're sunsetting PodQuest on 2025-07-28. Thank you for your support!
Export Podcast Subscriptions
cover of episode 207. From Conflict to Connection: Having Crucial Conversations that Count

207\. From Conflict to Connection: Having Crucial Conversations that Count

2025/6/3
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques

AI Deep Dive AI Chapters Transcript
People
J
Joseph Grenny
Topics
@Joseph Grenny : 我认为影响力的概念至关重要,因为我们面临的许多问题,无论是在个人生活还是在更大的社会层面,都与人类行为息息相关。要有效地影响他人,关键在于真诚地沟通你的意图,并尊重对方的观点和利益。如果一种策略需要隐瞒才能生效,那很可能就是操纵。相反,清晰地表达你的目标,并以诚实的态度对待他人,可以建立信任,从而更有效地帮助彼此改变。我努力确保我的方法是透明的,这样即使我公开我的策略,它仍然有效,因为它是建立在相互尊重和理解的基础上的。

Deep Dive

Chapters
This chapter explores the concept of influence and how to be intentional about influencing others without resorting to manipulation or coercion. It emphasizes understanding others' behaviors and using ethical strategies to help them change.
  • Influence is crucial for solving personal and global problems.
  • Ethical influence doesn't lose effectiveness when announced.
  • Reflecting on intentions and evaluating potential impact are key to ethical influence.

Shownotes Transcript

How victim, villain, and helpless stories sabotage our most important conversations.

The hardest conversations aren’t just about what you say to the other person. According to Joseph Grenny, critical conversations begin with the stories that you tell yourself.

As a leading expert on business performance and communication, and a New York Times bestselling co-author of Crucial Conversations, Grenny explains that navigating high-stakes communication starts by examining the internal narratives we bring into these situations. “You and I use three consistent types of stories in these moments that don't serve us well,” he says: Victim stories (emphasizing our innocence), villain stories (demonizing the other person), and helpless stories (justifying our poor responses). "Those three kinds of stories are what amp up our emotions and justify us in our unhealthy responses," he says.

In this episode of Think Fast, Talk Smart, Grenny joins Matt Abrahams to share practical strategies for mastering difficult conversations through what he calls "TLC" — truth, love, and competence. From recognizing your motives during conflict to accepting your role in creating it, he offers tools for staying focused on what you really want rather than getting hijacked by short-term emotional impulses.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium

Episode Reference Links:

 

Connect:

Chapters:

  • (00:00) - Introduction
  • (02:05) - Influence & Why It Matters
  • (04:04) - Truth & Love: The Foundation of Accountability
  • (06:24) - Showing You Care & Respect Others
  • (08:08) - Recognizing Motives in High-Stakes Moment
  • (14:02) - Managing Emotions in Crucial Conversations
  • (19:57) - The Final Three Questions
  • (25:13) - Conclusion

   ********
This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today
Become a Faster Smarter Supporter by joining TFTS Premium.

We're sunsetting PodQuest on 2025-07-28. Thank you for your support!

Export Podcast Subscriptions