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cover of episode 30. Dissolve Disagreements: How Communication Impacts Conflict

30. Dissolve Disagreements: How Communication Impacts Conflict

2021/3/31
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Nir Halevy
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Nir Halevy: 沟通在冲突中扮演着至关重要的角色，它不仅可以引发冲突，也可以帮助解决冲突。沟通方式的选择，例如是使用面对面交流还是邮件，会直接影响冲突的走向和结果。在沟通内容方面，表达方式的具体程度（抽象或具体）以及情绪表达的控制程度都会对冲突产生影响。此外，沟通者需要根据自身与对方的预先关系选择合适的沟通方式。在群体间冲突中，沟通方式的选择也至关重要，例如，强调差异或忽略差异，取决于人们对群体歧视是否有意性的看法。提问的方式也会影响人们对冲突的认知和责任归属。 Matt Abrahams: 通过与Nir Halevy教授的对话，我学习到沟通在冲突中的复杂性。沟通不仅会引发冲突，也会影响冲突的解决方式。选择合适的沟通媒介，例如邮件，可以帮助冲突双方冷静下来，更好地思考问题。同时，沟通内容的具体程度也需要根据心理距离进行调整，才能达到最佳效果。在与孩子沟通时，可以尝试使用邮件等方式，让孩子有时间冷静思考，避免情绪化冲突。此外，沟通中需要考虑说话者、听众和信息本身这三个要素，才能使沟通更有效。

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Nir Halevy discusses the intertwined relationship between communication, conflict, and cooperation, emphasizing how communication can both initiate and resolve conflicts through different perspectives and strategies.

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“Communication, conflict, and cooperation are intertwined in a multitude of ways,” says Nir Halevy), associate professor of organizational behavior at Stanford Graduate School of Business. In this episode of Think Fast, Talk Smart, Halevy sits down with host and lecturer Matt Abrahams, to discuss how we can often solve conflicts and disagreements by employing the correct strategy in our communication.  

“How you articulate a particular grievance, your choice of words, the nonverbal aspects of your claim, such as the tone of your voice, can definitely influence reactions to your claim,” Halevy says.  

Think Fast, Talk Smart) is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

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