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cover of episode 5. From Monologue to Dialogue: How to Handle a Skeptical Audience

5. From Monologue to Dialogue: How to Handle a Skeptical Audience

2020/3/12
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Bert Alper
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Matt Abrahams
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Bert Alper：面对观众质疑，有效的策略是：首先承认对方观点的合理性，这能快速化解紧张气氛；其次，要给予对方调整和适应的空间，表示理解并支持其根据自身情况进行调整；最后，鼓励对方尝试，并根据实际结果进行调整。这种方法强调开放心态，避免直接的防御性反应，从而建立积极的沟通桥梁。 例如，当观众提出'这在公司行不通'的质疑时，可以先承认'确实，有些情况下这条规则或指南并不适用'，然后询问'那么在你的环境中，有什么可行的替代方案？'，最后鼓励尝试'在你实际尝试之前，你并不知道是否可行'。这种循序渐进的方式，既尊重了观众的意见，又引导他们积极思考解决方案。 Matt Abrahams：处理观众质疑的关键在于提前准备。在演讲前，应预想可能出现的反对意见，并制定相应的应对策略。这包括对不同类型反对意见（如逻辑型和情感型）进行区分，并准备充足的数据和论据来支持观点。此外，熟练运用'重新构建'和'复述'技巧，可以有效地引导谈话方向，并化解潜在冲突。 例如，对于逻辑型反对意见，可以准备具体的统计数据或案例来回应；对于情感型反对意见，则应关注对方的情绪，并尝试通过同理心来化解。在沟通中，要避免直接回应对方的情绪，而是关注其观点背后的核心问题，并尝试将其重新构建成更易于接受的形式。同时，要确保复述准确无误，避免曲解对方的意思，从而加剧冲突。

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The podcast discusses the challenges of handling objections from a skeptical audience and provides tips on how to prepare and respond effectively.

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Preparing to speak in front of a skeptical audience is more than thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb.

In this podcast, host Matt Abrahams and Stanford GSB lecturer Bert Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible.

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