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cover of episode 53. Step Up and Stand Out: How to Create the Right Environment for Communication

53. Step Up and Stand Out: How to Create the Right Environment for Communication

2022/3/1
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Jonathan Levav
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Jonathan Levav：研究表明，人们在连续做出多个决策时，会因为决策疲劳而采取更简单的策略，这会影响沟通效果。例如，在判刑过程中，法官在连续审理多个案件后，更容易做出拒绝假释的决定。有效的沟通需要管理信息和决策的累积效应，根据听众的心理状态调整沟通方式，避免决策疲劳对沟通效果造成负面影响。在课堂教学中，可以通过改变节奏、安排练习等方式，帮助学生缓解认知负荷，提高学习效率。 在与他人沟通时，也要考虑到听众的心理负担，并根据实际情况调整沟通策略。沟通不是一个线性的过程，而是一个动态的过程，需要根据听众的需求不断调整沟通方式。 Matt Abrahams: 认同Levav教授的观点，并就如何将这些研究结果应用于实际沟通中提出了自己的看法。他强调了了解听众需求的重要性，不仅要考虑听众需要听到什么，还要考虑听众如何接收信息，以及如何根据听众的心理状态调整沟通方式。

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Jonathan Levav discusses his research on judges' sentencing patterns and the impact of decision fatigue, emphasizing the need to manage the accumulation of decisions and information to maintain effective communication.

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“You’re not going to hit the mark with everybody, but you still need to be mindful of everybody,” says Jonathan Levav), the King Philanthropies Professor of Marketing. “That’s critical to create an environment where communication is effective.”

In this podcast episode, Levav sits down with podcast host Matt Abrahams to talk about the science behind decision fatigue, how to lead effectively while working from home, and how to create the right company culture both in the office and online. The right communication, Levav says, fosters an environment for creativity, innovation, and collaboration. “How can you encourage those serendipitous conversations that tend to happen in person?”

Think Fast, Talk Smart) is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

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