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cover of episode 57. Are You Listening?: How to Stay Open and Curious to Other People’s Ideas

57. Are You Listening?: How to Stay Open and Curious to Other People’s Ideas

2022/4/26
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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K
Kristen Hansen
M
Matt Abrahams
Topics
Kristen Hansen: 深入倾听始于相信说话者有内在价值并带来自己缺乏的视角。工作和生活中，开放心态、知识谦逊和真诚的好奇心能促进良好关系。主动倾听是发展更完整世界观（整合世界观）的核心，积极提问能开启新的理解途径。即使观点或价值观具有挑战性，也是学习的最佳机会，练习倾听和练习说话一样重要。在大型论点，勇敢的领导力课程中，我们旨在帮助学生运用社会心理学理论和实践工具，更好地倾听、思考不同视角并处理冲突，强调发展和应用整合世界观，以考虑和综合不同视角。社会面临巨大挑战，需要深层倾听、换位思考和经验分享，而非陷入部落派系。深入倾听、换位思考和经验分享能培养信任、善意和同理心，对商业和公民生活都有益。商业可以通过倾听、提问、视角分享等技能，帮助社会减少分裂，增强社会凝聚力。商业领袖更受信任，工作场所具备大规模技能发展能力，且工作中更容易接触到不同背景的人，因此是学习和实践相关技能的理想场所。有效的沟通需要确保观众能够清晰地听到你的声音。成功的沟通需要了解你的听众、情境和沟通目标。泽连斯基总统是令人敬佩的沟通者，因为他能够在压力下清晰而充满激情地表达自己的需求。 Matt Abrahams: 倾听需有目的性，尝试理解说话者的底线，并通过提问、总结和释义来进行整合。

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Kristin Hansen shares her experience and best practices in virtual communication, emphasizing the importance of setup, engagement, and treating virtual communication as a show.

Shownotes Transcript

“Listening actively and deeply happens when I genuinely believe that the person who's speaking has intrinsic worth and brings a perspective that I lack and need.”

This episode of Think Fast, Talk Smart features Kristin Hansen, lecturer in management and executive director of Civic Health Project, a nonpartisan, nonprofit organization working to reduce extreme polarization and foster healthier civil discourse in U.S. citizenry, politics, and media.

Together with host Matt Abrahams, Hansen shares how from our workplaces to our personal lives, communication thrives when we cultivate open-mindedness, intellectual humility, and genuine curiosity.

Think Fast, Talk Smart) is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

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