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cover of episode 65. Ties That Bind: Why Remote and Hybrid Teams Need the Right Connection

65. Ties That Bind: Why Remote and Hybrid Teams Need the Right Connection

2022/8/16
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques

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Glenn Carroll
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Michael Arena
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Michael Arena:疫情期间,远程办公的生产力并未下降,甚至有所提高。然而,远程办公对创新的长期影响值得关注,因为创新需要不同类型的社交联系,而这些联系在虚拟环境中非常脆弱。研究表明,疫情期间团队内部的紧密联系有所增加,但跨部门的联系却大幅下降。这导致了例如视频游戏行业产品发布延迟等问题,说明远程办公可能对创新造成负面影响。因此,我们需要一个适应性混合工作模式,根据创新阶段和团队现有社交资本来灵活选择工作方式(线上或线下),而非强制规定固定的办公时间。领导者应该对混合办公模式进行实验,而非制定僵硬的规定,并尝试不同的线上工具来促进团队协作。 Glenn Carroll:组织创新包含三个阶段:创意产生、创意孵化和规模化推广。在创意产生阶段,需要跨部门的联系(bridging ties)来促进不同视角的碰撞;在创意孵化阶段,则需要团队内部的紧密联系(bonding ties)来高效执行;在规模化推广阶段,又需要跨部门的联系来获取资源和支持。因此,团队需要根据创新阶段灵活调整沟通方式和社交网络,以最大限度地提高效率。真诚的沟通是指在公开场合和私下场合表现一致。虚拟沟通可能导致沟通不真诚,但这种现象在面对面沟通中也存在。

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The shift to virtual work during the pandemic initially improved productivity but raised concerns about long-term innovation due to fragile connections necessary for ideation and scaling.

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“We need to be much more adaptive in the way we think about hybrid work,” says Michael Arena. “Experiment, experiment, experiment.”

Innovation relies on teams connecting in very specific ways. But are those connections possible in a hybrid work reality? Glenn Carroll), a professor of management at Stanford GSB, and Michael Arena), a faculty member of Penn's Master's in Organizational Dynamics program, have been looking for the answer — studying how team interactions have changed since millions of workers went remote.

In this episode of Think Fast, Talk Smart, they discuss how teams can optimize their communications to keep innovating in a post-pandemic world.

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