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cover of episode 97. No Rules, No Trust: How Accountability Shapes Communication

97. No Rules, No Trust: How Accountability Shapes Communication

2023/7/11
logo of podcast Think Fast, Talk Smart: Communication Techniques

Think Fast, Talk Smart: Communication Techniques
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Anat Admati
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Matt Abrahams
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Matt Abrahams: 本期节目探讨了信任与规则在沟通中的重要性，并指出缺乏问责制会对沟通造成负面影响。有效的沟通需要建立在相互信任的基础上，而信任则有赖于明确的规则和问责机制。 Anat Admati: Anat Admati 教授强调了在复杂议题沟通中的策略，包括从受众的现有知识出发，利用比喻和类比，逐步引导他们理解复杂的概念。她分享了自身经验，指出在与有权势的群体沟通时，需要找到共同点，并坚持不懈地传递信息。她还强调了透明和清晰沟通的重要性，以及揭露事实真相，抵制那些试图掩盖真相的有权势人士。在讨论硅谷银行和第一共和银行事件时，她指出沟通（或缺乏沟通）扮演了重要角色，社交媒体加速了危机，但问题的根源在于管理不善、规则不完善和执法不力。她认为改变叙事需要回到问题的根源，向公众清晰地解释事情的真相。她还强调了良好的治理需要信任和问责制，而信任建立在真诚、公正和清晰的沟通之上。为了建立信任，承诺和问责制至关重要，而规则是建立承诺和问责制的机制。 Anat Admati: Anat Admati 教授认为，有效的沟通需要了解你的听众，并从他们的角度出发。她钦佩马丁·路德·金的沟通能力，因为他能够有效地动员他的听众，并坚持他的事业。她认为成功的沟通需要了解你的内容和自身的偏见，了解你的听众并从他们的角度出发，专注于你的信息和目标，避免人身攻击。

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Anat Admati discusses her approach to simplifying complex financial concepts for a broader audience, emphasizing the importance of starting where the audience is and using analogies to build understanding.

Shownotes Transcript

Communication is like a game. For it to work, each person has to trust that their partner will play by the rules. As Professor Anat Admati says, the same is true for corporations and their stakeholders.

“To have good governance, you need trust and accountability,” says Admati), a professor of finance and economics and the director of the Corporations and Society Initiative). How does a society ensure that markets, businesses, and governments are all on the same page? As Admati says, “We need rules. I can commit to you that I won’t harm you because something bad will happen to me if I [do].”

In this episode of Think Fast, Talk Smart, Admati joins host Matt Abrahams to discuss how communication forms a bedrock of trust that can align markets, businesses, and governments — for more accountable capitalism and a healthier society.

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