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cover of episode Episode 285: Designing for Real-world Experiences with Dave Waddell

Episode 285: Designing for Real-world Experiences with Dave Waddell

2024/8/2
logo of podcast UI Breakfast: UI/UX Design and Product Strategy

UI Breakfast: UI/UX Design and Product Strategy

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Dave Waddell 详细阐述了体验式设计在现实世界中的应用,特别是体现在总体规划和机场设计中。他强调了用户参与的重要性,以及如何将用户体验置于设计过程的中心位置。他以 King's Cross 的改造项目和墨尔本机场的案例为例,说明了如何通过社区参与、迭代设计和持续改进,创造出更积极、更人性化的用户体验。他还分享了 Free State 公司在体验式设计方面的实践经验,以及他们如何帮助客户建立体验式设计的框架,并进行员工培训。他认为,成功的体验式设计需要考虑‘为什么’、‘如何’和‘什么’三个方面,并建立一个完整的生态系统,包括政策、团队、工具、文化和培训等方面。他以墨尔本机场的案例为例,说明了如何通过培训项目,赋予员工权力,鼓励他们超越职责范围,为乘客提供帮助,从而提升整体用户体验。他还谈到了‘爱你的厕所’项目,说明了如何通过改善厕所的清洁和维护,以及提升员工的服务意识,来提升用户体验。最后,他还介绍了《体验之书》的创作过程和核心内容,强调了故事、策略和愿景的重要性,以及设计过程的迭代和改进。 Jane Portman 作为主持人,引导 Dave Waddell 分享了他的经验和观点,并提出了一些关键问题,例如如何让用户感到宾至如归,以及如何解决机场中存在的实际问题,例如脏乱的厕所。她还与 Dave Waddell 讨论了敏捷迭代设计和总体规划的概念,以及如何将这些概念应用于实际项目中。

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Shownotes Transcript

How do you design for real-world experiences? Our guest today is Dave Waddell, co-author of The Experience Book and experience design research and strategist at FreeState. You’ll learn why it’s critical to involve end users, the elements that make for a great experience, their case study about working with airports, and more.

Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R) in your favorite podcast app, and follow us on iTunes), Stitcher), or Google Podcasts).

Show Notes

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