In this podcast episode, Lech Guzowski interviews Ashley Chain Director of People & Operations at Process Street. They discuss the topic of automation and assess the benefits and pitfalls of the push to automation.

Key Takeaways:

It’s important to assess what tasks see the most benefit from automation. Repetitive unskilled tasks are the obvious ones, but also tasks that you don’t do very often that you may forget how to do.
Some tasks should probably never be automated. Faking interactions with people and automating tasks that benefit from interaction between people are obvious examples.
Automation can get in the way of human interaction, but it can also free up people to spend more time with each other leading to deeper, authentic, connections.
The technologies available now that may be tempting to use but may cause problems for organisations

SELECTED LINKS FROM THE EPISODE

Episode show notes

Ashley’s LinkedIn

Process Street website

Culture micro-practices

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Hosted and produced by Lech Guzowski at human culture design

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The Hidden Benefits and Pitfalls of the Push to Automation with Ashley Chain