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Discover how conversational AI is revolutionizing customer service with industry leader Per Ottosson CEO at Teneo. Say goodbye to frustrating IVR systems and hello to advanced AI solutions that truly understand customer intent. You'll learn how Teneo's unique deterministic input and output systems are setting new standards in automated interactions. With millions of calls automated monthly, Teneo is leading the charge in transforming customer experiences. Per provides insights into the crowded conversational AI market, highlighting Teneo's innovative solutions that overcome common challenges organizations face when adopting these technologies.Explore the advanced strategies and technologies that are shaping the future of customer interactions. From the powerful ML technology supporting thousands of agents to the shifting preferences towards voice channels, we cover it all. Hear about successful implementations in industries like healthcare, where automation is streamlining communication. We also delve into the implications of the EU AI Act on biometric technologies and how companies like HelloFresh are adapting to changing customer expectations. Data privacy, robust encryption, and compliance with security certifications are more crucial than ever. Get ready to understand the future landscape of customer service and how Teneo is at the forefront of this exciting transformation.
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