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Meet the team behind Epicor, the business software company on a mission to empower the world's hardest working businesses. For over 50 years, they've been serving manufacturers, distributors, building supply retailers, and the automotive aftermarket with specialized solutions that go beyond standard ERP offerings.

Fresh from their annual Insights conference in Las Vegas, which attracted over 4,000 attendees, Epicor has unveiled groundbreaking AI innovations designed specifically for supply chain management and business operations. Their flagship offering, Prism, represents a new approach to agentic AI with a patent-pending LLM inference pipeline that remains model-agnostic – allowing it to adapt to the rapidly evolving AI landscape and call upon the most effective models for each specific workflow.

What truly sets Epicor apart is their commitment to human-centered technology. While many competitors are racing toward fully autonomous ERP systems, Epicor deliberately chose a semi-autonomous approach that keeps workers in control. Their philosophy maintains that AI should empower employees rather than replace them, providing rapid information retrieval and analysis while ensuring humans make the final decisions. This approach has already shown remarkable results, with one manufacturing customer cutting delivery time in half and achieving 20% revenue growth by implementing AI for automating RFQ processes.

Equally impressive is their patent-pending carbon cost roll-up solution, which treats carbon as currency and leverages manufacturing ERP engines to report the carbon impact of specific processes down to individual jobs on the shop floor – bringing unprecedented accuracy to sustainability efforts.

Looking ahead, Epicor envisions an ecosystem where intelligent agents can communicate securely across business functions and between organizations, supported by their Grow Data platform that consolidates information from various business systems into a unified data lake ready for AI applications. Whether through their knowledge agent that saved one customer 55 minutes per support question or their recent acquisition of connected worker platform Acadia, Epicor continues to demonstrate how thoughtfully applied technology can transform industries that form the backbone of our economy.

Want to see how Epicor can help your business run smarter and grow faster? Visit Epicor.com to discover their full range of industry-specific solutions and learn why their deep expertise makes them the partner of choice for hard-working businesses worldwide.

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Smart AI Means Faster Decisions and Better Business Results 26:13 Share

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Smart AI Means Faster Decisions and Better Business Results