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As the curtains close on Appian World, it's evident that technology and strategy are at the forefront of the telecommunications industry. I had the pleasure of conversing with Moutie Wali, Director of Technology Strategy at TELUS Communications, who provided profound insights into the evolution of this iconic Canadian brand.

Introducing TELUS: A Canadian Titan with a Global Reach

TELUS, a household name in Canada, is recognized as one of the largest telecommunications providers, offering a plethora of services including TV, home internet, and mobility. Recently, TELUS has expanded its portfolio to include health IT services, becoming Canada's largest IT healthcare provider. This includes innovations in electronic medical records and telemedicine. Further broadening their horizon, TELUS International was launched a decade ago, marking the company's foray into global IT digitization across 20 countries. Additionally, TELUS has ventured into agriculture, supporting the food supply chain with software solutions—a testament to their diverse and expanding portfolio.

Strategic Partnerships and Innovation at TELUS

Our discussion unveiled TELUS’s strategic partnership with Appian, initiated six years ago when TELUS was in search of a robust workflow solution to bolster their 5G deployment. The partnership flourished, with the development of Maestro—a system designed for wireless organization workflows. Since its inception, TELUS has implemented numerous applications across the company, enhancing operational efficiencies and the employee journey through integrated planning and centralized teams.

The Power of Appian in Simplifying Complex Processes

TELUS’s journey with Appian is a compelling story of transformation. The company has adeptly utilized Appian to streamline complex business processes both internally and externally. Moutie highlighted the significant improvements in their planning processes, where the cycle of creating comprehensive plans reduced from six months to under three months. This agility allows TELUS to adapt swiftly to changes, reinforcing a proactive approach in their strategic planning.

Leveraging AI and Future Aspirations

Looking ahead, TELUS is poised to integrate AI into their systems to further enhance decision-making and self-serve analytics. The potential to run multiple planning scenarios through AI will enable TELUS to evaluate various strategies efficiently, ensuring optimal outcomes for the organization. This forward-thinking approach underscores TELUS's commitment to maintaining a competitive edge in the telecommunications sector.

Advice for Embracing Low-Code Solutions

Reflecting on the adoption of low-code platforms, Moutie advises other telecom providers to allow business teams to take ownership of technological innovations. Low-code platforms democratize the development process, enabling teams to articulate requirements and address challenges effectively without heavy reliance on IT departments. This shift not only accelerates development but also fosters a culture of innovation and responsiveness within the organization.

TELUS’s Journey Towards Technological Excellence

TELUS’s narrative at Appian World highlights a journey marked by strategic foresight, innovative partnerships, and technological prowess. As TELUS continues to evolve and expand its influence both domestically and internationally, their story serves as an inspiring blueprint for other companies in the telecommunications and IT sectors aiming to navigate the complexities of modern technology and market demands.

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TELUS at Appian World: A Transformational Journey in Telecommunications and Beyond