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cover of episode Fixing the trust crisis with Rachel Botsman

Fixing the trust crisis with Rachel Botsman

2025/1/14
logo of podcast Worklife with Adam Grant

Worklife with Adam Grant
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Rachel Botsman: 我认为信任的关键在于对未知的自信,而不是对预期结果的确定性。在高风险环境中,我们需要放慢速度,谨慎决策,避免快速信任。对信任的评价应基于具体情境和能力范围,例如对Elon Musk在不同领域的信任程度不同。理解个体叙事和动机有助于化解信任危机。对品牌的信任应区分便利性和其他方面,例如员工待遇和税务责任。信任的品格维度包括善意和正直,但两者并非总是同时存在。正直是信任中最关键的品质,即使其他方面表现出色,缺乏正直也无法建立信任。评估候选人的正直,可以询问他们对现有面试流程的改进建议。修复信任危机需要关注激励机制和问责制,并进行坦诚的沟通。修复信任需要坦诚沟通,了解彼此的叙事和信息缺口。坦诚的沟通有助于建立信任,并获得更真实的反馈。应该根据自然节律安排生活,而不应过度追求现代意义上的效率和生产力。大型组织可能比中等规模组织更值得信赖,因为它们拥有更可靠的实践。对个人的信任应基于其具体能力和特质,例如对Adam Grant在不同方面的信任程度不同。 Adam Grant: 透明度并不总是通往信任的道路,组织应该质疑将透明度作为价值观的行为。高度信任的人更擅长识别谎言,因为他们更有可能被欺骗,但他们也能看到人性的全貌。区分轻易给予信任和快速做出信任判断是重要的。信任虽然有益,但在高风险环境中需要谨慎,避免快速决策。对信任的评价应基于具体情境和能力范围,例如对Elon Musk在不同领域的信任程度不同。对组织的信任通常局限于其承诺和可观察行为,而忽略了其品格方面的因素。同理心并非总是积极的,有时会导致偏见和无效决策,关注关爱和正直更重要。关爱和正直往往被混为一谈,但两者并非总是同时存在。修复信任需要坦诚沟通,找出信任破裂的原因,而不是直接采取补救措施。对透明度的呼吁实际上反映的是对机构的不信任,而并非信任的解决方案。信任的敌人是欺骗,而非秘密。对透明度的要求往往是缺乏信任的表现,而非解决信任问题的途径。公众对媒体、政府和科学机构的信任度处于历史低点,这威胁到民主社会的基础。信任模式正从传统的等级制度转向分散化的网络和平台。建立信任更易于在个体之间进行,而非群体中。希望并非一种情绪,而是一种指南或承诺。 supporting_evidences Rachel Botsman: 'So the way I define trust is that it's a belief and that it's a confident relationship with the unknown.' Adam Grant: 'One of my favorite studies of trust asked the question of whether people who are highly trusting are Pollyannas.' Rachel Botsman: 'there is a difference between giving your trust away too easily and people who make fast trust decisions.' Adam Grant: 'they only are thinking about trust in the domain in which a promise has been made or where they've had a chance to observe the behavior, right?' Rachel Botsman: 'Yeah, I think I've become less enthusiastic about empathy over time, in part because of Paul Bloom's research showing that you don't have to feel other people's feelings to be concerned about their feelings.' Rachel Botsman: 'The one that I like most is to ask what's wrong with our interview process.' Adam Grant: 'You have this great distinction that I think is utterly overlooked in the entire field of trust research, which is we shouldn't just look at capability as unidimensional.' Adam Grant: 'I think that from all the polls and surveys that I've read, it does look like we're at or near historic lows on trust in the media and journalists, on trust in government, on trust in science and scientists.' Rachel Botsman: 'secrecy isn't the enemy of trust, it's deception.' Rachel Botsman: 'I think on the one hand, your intuition is right from the evidence I'm familiar with, which says that it's much easier to build trust one-on-one, even than it is in a group setting.' Adam Grant: 'My biggest takeaway from Rachel is that the key to trust is not transparency. It's integrity and reliability.'

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Who do you trust — and when? Rachel Botsman is a leading expert on trust in the modern world, and her new audiobook, How to Trust and Be Trusted, offers bold new ways of thinking about building, maintaining and restoring relationships. Rachel and Adam redefine trust, examine why we often trust the wrong people and question the assumption that transparency is always the solution to our trust issues. Available transcripts for ReThinking can be found at go.ted.com/RWAGscripts Hosted on Acast. See acast.com/privacy) for more information.