Martin Newman is The Customer Champion, working tirelessly to make sure your customer service doesn’t suck. He is a keynote speaker, author, and founder Practicology - a leading e-commerce and multichannel consultancy business.
In Episode #24 we spoke about what companies do wrong when it comes to customer service (I learnt that it all starts from within), what consumer centricity is and how using tech isn’t always the best strategy. Oh, and we touch on the Metaverse and how it will shape the shopping experience.
EPISODE #24:
You can listen to the full episode here OR
WATCH it on YouTube - https://www.youtube.com/channel/UCC-YIz5pEMM9vigbYOxK2Kw
MARTIN NEWMAN
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LinkedIn: https://www.linkedin.com/in/martindnewman/
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Email: [email protected])
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