Martin Newman is The Customer Champion, working tirelessly to make sure your customer service doesn’t suck. He is a keynote speaker, author, and founder Practicology - a leading e-commerce and multichannel consultancy business.

In Episode #24 we spoke about what companies do wrong when it comes to customer service (I learnt that it all starts from within), what consumer centricity is and how using tech isn’t always the best strategy. Oh, and we touch on the Metaverse and how it will shape the shopping experience.

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EPISODE #24:

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You can listen to the full episode here OR

WATCH it on YouTube - https://www.youtube.com/channel/UCC-YIz5pEMM9vigbYOxK2Kw

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MARTIN NEWMAN

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LinkedIn: https://www.linkedin.com/in/martindnewman/

Facebook: https://www.facebook.com/MNConsumerChampion

Twitter: https://twitter.com/martinnewman

Instagram: https://www.instagram.com/consumerchampion/

Email: martin@martinnewman.co.uk

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FOLLOW ME ON

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LinkedIn: https://www.linkedin.com/in/mariahvo/

Instagram: @MariaHvo - https://www.instagram.com/mariahvo/

Twitter: @MHvorostovsky - https://twitter.com/mhvorostovsky

Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo

HVO Search: www.hvosearch.com

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TRAILER for #24 Your Customer Service Sucks: The Lost Art of Selling in Retail w/ Martin Newman, The Customer Champion 01:55 Share

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TRAILER for #24 Your Customer Service Sucks: The Lost Art of Selling in Retail w/ Martin Newman, The Customer Champion