Liane Davey discusses how to ease the friction of conflict to make way for more productive conversations.

— YOU’LL LEARN —

1) Why facts won’t solve a conflict—and what will

2) How to productively respond to harsh criticism

3) What most people get wrong about feedback

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— ABOUT LIANE —

Liane Davey is a New York Times Bestselling author. Her most recent book is The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track. She is a contributor to the Harvard Business Review and is called on by the media for her leadership, team effectiveness, and productivity expertise. As the co-founder of 3COze Inc., she has companies such as Amazon, RBC, Walmart, UNICEF, 3M, and SONY. Liane has a Ph.D. in Organizational Psychology.

• Book: The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track

• LinkedIn: Liane Davey

• Website: LianeDavey.com

— RESOURCES MENTIONED IN THE SHOW —

• Tool: The Birkman Method

• Book: Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides) by Marshall Rosenberg and Deepak Chopra

• Book: Never Split the Difference: Negotiating As If Your Life Depended On It by Chriss Voss and Tahl Raz

• Past episode: 552: The Foundational Principle that Separates Good Leaders from Bad Ones with Pat Lencioni

• Past episode: 770: How to Become the Manager that Your Team Wants with Russ Laraway

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827: How to Make the Most of Conflict with Liane Davey 49:26 Share

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827: How to Make the Most of Conflict with Liane Davey