SP6｜我的人生導師：Yuki（黃昭瑛）
曼報 Manny's Newsletter
Deep Dive
Why does Yuki emphasize the importance of listening in building client relationships?
Yuki believes that truly understanding a client's needs starts with attentive listening. By focusing on the conversation without distractions, she can remember key details and follow up effectively, which builds trust and long-term relationships.
What is Yuki's approach to selecting clients for business development?
Yuki avoids a scattergun approach and instead focuses on deeply understanding a few key clients. This strategy allows her to develop industry expertise and build trust, leading to higher success rates and client referrals.
How does Yuki handle the transition into new industries as a business professional?
Yuki seeks mentorship from industry experts to quickly gain insights and knowledge. For example, when transitioning into the domestic tourism sector, she partnered with a public sector expert to learn the nuances of working with government entities.
What lesson did Yuki learn from her first job experience?
Yuki learned the importance of separating emotions from professional behavior after being fired from her first job for letting her feelings affect her work. This early lesson shaped her approach to handling challenges and maintaining professionalism.
Why did Yuki decide to create an online course on business thinking?
Yuki wanted to share the business skills she developed over 25 years in a way that is accessible and practical. She designed the course to help individuals without business backgrounds learn essential skills for managing teams and achieving goals.
How does Yuki maintain a growth mindset in her career and personal life?
Yuki constantly seeks new challenges and experiments with different approaches. She documents her experiences through note-taking, which helps her reflect on her growth and stay motivated to tackle new opportunities.
- 同理心、觀察力與體貼客戶需求是業務成功的關鍵
- 內向者也能成為優秀的業務人員，關鍵在於找到適合自己的策略
- 長期深耕客戶關係比廣撒網更有效率
Shownotes Transcript