How does crisis negotiation actually work? Dr. Andy Young has both trained and engaged in crisis negotiation for over 20 years. A common thread among these scenarios is the necessity of employing empathy for the counterparty regardless of what they’ve done. He explains why empathy in the face of crises is so impactful in this episode of Negotiations Ninja!

Outline of This Episode

[2:02] Learn about Dr. Andy Young
[3:05] The three types of crises Dr. Young sees
[4:20] Comparing and contrasting business and crisis negotiations
[8:10] Dr. Young’s approach to crisis situations
[11:51] Dr. Young’s role in hostage negotiations
[13:41] The role of power dynamics in hostage negotiations
[16:58] Mental exercises to reestablish perspective
[17:58] What to do when it’s clear there isn’t a “win”
[20:09] The #1 thing the business world can learn
[22:56] How to get your hands on Dr. Young’s book

Resources & People Mentioned

Episode #120: Learning from Failed Negotiations with Terrorists

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Navigating Crisis Negotiations with Empathy with Dr. Andy Young, Ep #317 24:30 Share

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Shownotes Transcript

Navigating Crisis Negotiations with Empathy with Dr. Andy Young, Ep #317