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Customer Success Metrics That Actually Matter ft. Rick Adams
52:41
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2023/11/22
Scale Tale - The Customer Success Podcast
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Introduction
What is Customer Satisfaction (CSAT)?
How Often Should We Measure CSAT?
Churn and Renewal Rates: What Do They Tell Us?
Understanding Annual and Monthly Recurring Revenue (ARR and MRR)
Net Revenue Retention (NRR): Why It Matters
Net Promoter Score (NPS): What Is It and How to Use It?
What Is a Good NPS Score?
Customer Lifetime Value (CLV): The Long-Term Impact
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