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How To Create A Positive Impact As A Customer Success Manager w/ Jeff Mar
29:09
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2024/11/14
Scale Tale - The Customer Success Podcast
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Chapters
Introduction
How Did Jeff Land in Customer Success?
How Can CSMs Improve Their Work?
How Should CSMs Segment Their Time?
What Is the Biggest Area a CSM Should Focus On?
How Can a CSM Handle Expectations?
Why Does Jeff Call CS the Connective Tissue in an Organization?
How Can CSMs Stand Out in Their Role Successfully?
Why Is It Important to Have People to Support You?
What Was Jeff’s Experience in Writing His Book?
Closing
Shownotes
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