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Importance of Documentation and Its Impact on CS Operations w/ Rachel Baker
33:27
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2023/10/23
Scale Tale - The Customer Success Podcast
AI Chapters
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Chapters
Rachel's Introduction
Why is Documentation So Important?
How Can You Foster a Culture of Documentation?
Structuring Documentation Across Teams
Using Documentation for Onboarding New Hires
Hiring the Right CS Professionals
How Deep Should Your Documentation Be?
De-skilling Processes Through Documentation
What Are the Benefits of Documentation?
How to Get Started with Documentation?
Closing Thoughts
Shownotes
Transcript
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