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Revenue-centric customer success culture w/ Maranda Dziekonski
34:31
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2024/4/24
Scale Tale - The Customer Success Podcast
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Chapters
Preview & Introduction
Should You Adopt a Revenue-Centric Customer Success Strategy?
Will Customer Success Be Displaced by Account Management?
When Is the Right Time to Introduce CSMs to Customers?
How to Upsell by Expanding Your Reach Within the Organization
The Easiest Way for CSMs to Learn Negotiation and Upselling Skills
What Changes in Organizations When CS Is Tied to Revenue?
Closing
Shownotes
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